CNG+Negative+Feedback+from+the+CEO+One

December 4, 2013

Ms. Rebecca Staire 313 Community Way Los Angeles, CA

Dear Ms. Staire,

I appreciate your letter concerning our brushes damaging the paint to your car. The brushes that we use are state of the art. We do take pride in providing the best car wash experience at affordable prices.

We have such confidence in our brushes and car wash equipment that we have a guarantee that if it CAN be proved that our equipment damaged the car we will pay to have the car completely repainted. To qualify for this reimbursement customers must be able to prove 100%, that any scratches that they claim were caused by the equipment at our car wash.

After examining the pictures you sent us, having an independent body shop inspect your car, examining our brushes and video surveillance, your claim that the brushes damaged your car we wish to regretfully inform you that your claim has been denied. The pictures you sent us did not clearly show the scratches. The body shop found that the scratches had already started to oxidize. Meaning that they were older than 3 weeks old, which is when you last came through our car wash. This was confirmed by our video surveillance.

If you have any further questions or comments regarding this matter please do not hesitate to contact me or one of the other board of directors.

Sincerely,

Clean N' Green

 Bryan M. Brauer

Bryan M. Brauer Founder & Chief Executive Officer