DR+Sudoku+-Negative+2

The Daily Roll

December 1, 2013

Mrs. Jennifer Rioles 52 Cheshire Road Holiday, VA 98273

Dear Mrs. Rioles,

We appreciate the time you have taken to write to us concerning your recent experiences with our Sudoku Rolls. Feedback from our customers is extremely important to the development of our company and products. Without consumers like you we would not have the company we do today.

The Daily Roll does its best to put the customer first. We are happy to provide you with the enclosed vouchers for the Daily Roll product of your choice but unfortunately, cash refunds are against our company policy. It is unfortunate that your husband spends extended periods of times in the restroom now that we launched the Sudoku line and will take time management into consideration when screening future rolls.

Enclosed you will find a voucher for any free Daily Roll product of your choice. Thank you for being a valued customer. We appreciate your feedback and look forward to hearing about your positive experiences in the future.

Sincerely,

Kristen Piatt Product Manager The Daily Roll

Enclosure