Operations

Dear Clients: Recently, Supportive Friends Inc. has been receiving complaints about our new website. Some of our clients are currently experiencing **phishing scams** that are causing harm to their personal files and hard drive. We highly recommend all our online users to **ignore** **any** suspicious emails, links, or pop-ups while visiting our website. Phishing is a high tech scam that utilizes pop-ups, emails, and fraudulent websites that try to convince you into disclosing personal information. Once you've entered your personal information, it can do major damage to your accounts and hard drive. Unfortunately, anyone can be a targeted for a phishing scam.
 * How to Recognize Harmful Email Messages or Links. **

__By following Supportive Friends Inc. Guidelines, you will be able to recognize and avoid these dangerous online scams. __

Any emails or pop-up windows from Supportive Friends Inc. that ask you to update or validate your account information. Examples may include the following, “We’re updating our records,” “We’ve identified fraudulent activity on your account,” or “Valuable account and personal information was lost due to computer complications.” Most scams will threaten that the account could be closed or canceled if you do not respond immediately. Emails will usually ask you to click on a link that takes you to a false Supportive Friends Inc. website.
 * Common Scenarios **
 * Warning Signs **
 * Requests for personal information
 * Urgent or threatening language
 * Spelling errors and improper grammar
 * A link to a site that seems unrelated to Supportive Friends Inc.
 * An email’s address that appears fake
 * Missing phone numbers or contact information
 * Protect yourself **
 * <span style="font-family: "Times New Roman","serif"; font-size: 16px;">Do not respond to emails asking you to provide personal information.Like most reputable organizations, Supportive Friends Inc. will **not** request account numbers or passwords unless you initiate the contact.
 * <span style="font-family: "Times New Roman","serif"; font-size: 16px;">Delete suspicious emails **without** opening them. If you do open an email that turns out to be harmful, do **not** open any attachments or click on any links that it may provide.
 * <span style="font-family: "Times New Roman","serif"; font-size: 16px;">Make sure to look for indicators that the site is secure before providing any personal information. A lock icon on the status bar or a web address beginning with “https://” indicates a secure site.
 * <span style="font-family: "Times New Roman","serif"; font-size: 16px;">Install and regularly update virus protection software. In addition, a firewall can help block unwanted connections from unauthorized sources.
 * <span style="font-family: "Times New Roman","serif"; font-size: 16px;">Review your online accounts on a regular basis. It’s one of the best ways to notice and stop fraudulent activity quickly.
 * <span style="font-family: "Times New Roman","serif"; font-size: 16px;">If you are unsure whether an email or link is ligament, contact Supportive Friends Inc. at **555-123-4567**

<span style="font-family: "Times New Roman","serif"; font-size: 16px;">Cordially, <span style="font-family: "Times New Roman","serif"; font-size: 16px;">____________________ <span style="font-family: "Times New Roman","serif"; font-size: 16px;">Alexandra Martin <span style="font-family: "Times New Roman","serif"; font-size: 16px;">R&D Operations Manager <span style="font-family: "Times New Roman","serif"; font-size: 16px;">Supportive Friends Inc.