HR+-Informal+Report


 * Memorandum Informal Report**

**Human Resources** **Memorandum**


 * Date:** December 1, 2013


 * To:** Tyler Shute, President


 * From:** Juan Antonio Rosales, Director Human Resources


 * Subject:** Customer Evaluation

This is just a general idea of how we can have a more accurate measure for evaluate our company. I suggest a costumer evaluation analysis, for the end of this semester. Here is how we could proceed.


 * Background:** I am basing this proposal in the idea that grades are a poorly measurement of performance. As we have experienced, grades are not base only in the learning experience of the student. Other factors play against or in favor of the final grades. We have experienced an improvement of grades in all of our students, which is excellent, but we not only what to improve grades. Our vision states that we “…provide efficient way to develop the skills and knowledge necessary to be life-long learners…” and that is something that we cannot measure just with grades.


 * Plan and Execution:** The plan is to present to every client with an evaluation analysis test. This will be an anonymous test that will include not only questions about the improvement in grades, but also about the performance of our tutors and installations. It also will be a space for suggestions or complains. The test will be reliable due that it is anonymous; our clients wont feel any pressure in report abnormalities or complements if that is the case.

The test will generate little cost to produce and in my personal opinion it will be a powerful resource to measure our performance as a company. Please let me know your thoughts.

Regards,