CNG+Denying+Customer+Request

Clean N’ Green Carwash November 20, 2013 Mr. Michael Ashton 4298 Rocky Road Aurora, CO, 26532

Dear Mr. Ashton:

Clean N’ Green Carwash is aware that you have contacted Jesenia, our products and services manager, by email concerning your WaterSavers Membership. Our records confirm that you have been a loyal customer of ours since 2011 and we appreciate your business and concern for being environmentally friendly.

We understand that there has been a discrepancy regarding your yearly payment to your WaterSavers Membership. Referring to your email you mentioned that you paid your membership in store using cash. Unfortunately we cannot receive a payment for a WaterSavers Membership simply because there is no record of payment.

In order to fix this we will need another form of payment as in credit card, debit card, or check. Once you have gave us the correct form of payment your $99 will be rebated back to you within the time frame of 2-3 weeks. However if you decide for some reason to not continue with your WaterSavers Membership then we will have to charge you a cancellation fee and bill you for your use of CNG before your membership was paid.

Hopefully we never have an issue with you again, we value your business and hope that you continue to be a loyal customer.

Sincerely,

Clean N’ Green Carwash Talia Haley Chief Financial Officer