CNG+Claim+Complaint+Letter+to+New+Leaf+Paper

December 11, 2013

Customer Service New Leaf Paper 55 Harrison Street Suite 300 Oakland, CA 94607

Dear New Leaf Customer Service:

Your New Leaf Copy Paper came highly recommended to us and seemed to be the answer to our problem with trying to completely environmentally friendly but still use paper products for our office and store. Here at Clean N’ Green, we were looking for a company that is environmentally friendly but had great paper products. Your copy paper was particularly attractive to us because it’s great for our digital printer and our office invoices. Our business in the carwash association requires us to communicate, advertise, and provide customers with multiple different forms of paper products.

On November 9 we purchased ten reams of #24 bond copy paper for our main office here on Sunset Blvd and for our Malibu store. We only received nine reams of #24 bond copy paper. Finding that we didn’t receive what we order was surprising and disappointing because we were so highly recommended to your company by your representative and we were promised that your service was always fast and accurate.

On November 12 we filled out a customer claim form on your website. However, we were frustrated that we have had no response. We are confident that your reputation for reliable products and superior customer service will want to resolve this matter quickly.

Please authorize that our one ream of copy paper will be shipped to our main office on Sunset Blvd. Attached is a copy of the invoice with our credit card number for proof of purchase.

Sincerely, Talia Haley, CFO