Santo+Baez

Determination and persistence are the keys to success in life.

Santo Baez English 1410

There are three reasons why I picked English 1410. First, English 1410 will help me how to improve my business writing at the moment to summit a work report in a company. In addition, I will expand my writing skills by using the techniques that I will learn in English 1410. Second, I will know how to manage positive and negative messages, and how to recognize these messages when I’d received them. Also, I will learn how to write persuasive messages which are very helpful at the moment to present a letter or communicate in a business. Finally, at the end of the semester, I will accomplish the knowledge that I planned when chose this class.

Tattoos and Piercing Policy.

To: All Delta Airlines Agents From: Santo Baez  Subject: Tattoos and Piercing Cc:

Hi, Agents Although, today tattoos and piercing have gained wider social acceptance, and more people want to have one, unfortunately there has been a growing need for our company to include in the company’s policy regarding having tattoos and piercing. We will discuss the following points. Because you are the face of the company, we have to appear professional in the work place. It is very important that you cover your tattoos and piercing during your working hours. Delta Airlines will not discriminate people who have any tattoos or piercing. If you have any question or concern about this message, contact me as soon as possible to hear any possible solution to this matter.
 * Where the tattoo or the piercing is located it, will denote a customer’s dissatisfaction.
 * What we represent in the company?
 * Help maintain structure and order in the company.

**CHAPTER 7**
Activities and Cases 7.5 Request Refusal: Helping Abused Children

October 20, 2013 Ms. Olivia Hernandez CASA Volunteer 3592 Marine Greek Parkway Fort Worth, TX 76179

Dear Ms. Olivia Hernandez,

Our company thank you for considering us every year a worthy sponsor of the National Court Appointed Special Advocate (CASA), and we agree that this is a very good cause, but unfortunately we will not be able to help this year.

The company has been in critical conditions during the year, and the economy has forced us to reconsider our budget and policy on donations. We will consider a donation for next year if our company shows higher sales profits.

Sincerely, Mark Twain Vice President

7.6 Request Refusal: Greening the Office October 20, 2013

Ms. Donna Payne Society of Commercial Realtors of Greater Fort Lauderdale 1765 NE 26th Street Fort Lauderdale, FL 33305

Dear Ms. Danna Payne,

The HinesGo Program is very pleased that you invite me to explain the benefit of developing a green office program in your company. This program you will have a variety of benefit; for example, the company will identify and implement low cost green alternative. Therefore, I have to inform you that I will not be able to accept any invitation until sometime in late January, due to our tight schedule.

However, should you still want me to talk about our program; I would be very pleased to accept it. Please let me know with time in advance, so I can place you in my schedule for early next year.

Yours cordially, HinesGo Program ````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````