CNG+Carissa

Hannah Moffat August 28, 2012 818 Waterplace Avenue Los Angeles, California

Dear Ms. Porreca, I have to say that I am extremely disappointed with my experience at your carwash. I have been a loyal customer to your company for about a year and I have never had a reason to complain until recently. Yesterday afternoon I decided to visit your carwash and to start off, I was completely discouraged by the line to get in. The poor setup of your parking lot made entering your establishment on a busy day an impossible task. As if that was not bad enough, after finally getting to the front of the line I noticed that the lack of punctuality was due to the low number of employees working. It is summer time in California, there needs to be more staff to help during this busy time. This whole process took about 45 minutes and I was not amused. As a regular customer, it upsets me to have to write such a negative letter but something needs to be done. Your number of employees is not realistic for the amount of business you get and that really needs to be adjusted before you tart losing customers. I was very disappointed with my experience at your carwash and I really hope changes are made.

Sincerely, Hannah Moffat