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Richard Swallows November 13, 2014 1313 Community Way Los Angeles, CA

Dear Mr. Brauer,

I recently tried one of your companies “Green” car washes and I wanted to tell you how pleased I was with the experience. First let me start by saying that your staff was extremely personable and friendly, even though I was asked if I would like to buy a “Kitty Paw Key chain” by one of your employees which I found to be a little weird but ingenious. As I could see myself buying one once my cat Fluffy passes away.

I am extremely concerned with the environment, and I hate the idea of using a car wash that lets the water run into the street drains, so when I heard that you have a water treatment plant on site to recycle the water that you use I was extremely intrigued with the idea. Upon arriving at the car wash I was greeted by a very friendly young lady who answered all my questions and went over my car wash options. When I inquired about how the water was recycled she proceeded to explain to me as best she could about how the treatment plant worked. I then asked about all the soaps and products that are used to clean the car and I was informed that everything is environmentally friendly. And I was even informed that most of the electricity you use is generated by the solar panels that you have all around the premises and on the roofs of the buildings and from a small wind turbine that you have on the property.

Upon paying for the deluxe car wash I was informed that my receipt would be emailed or sent to my cell phone so that way you are not using paper which in turn saves trees. From there my car was taken through the car wash by a gentleman that put a reusable seat cover over the seat so that way he didn’t dirty up my seats. And after he drove it through the wash a team of people then proceeded to clean and vacuum the inside of my car in a very timely and fashionable manner. After the team finished cleaning my car they proceeded to place the clothes into a bucket that I was then informed, that these clothes were to be washed.

After my car was finished being detailed, my car was brought around to the front of the car wash and I was given the opportunity to inspect the work of the team that just finished cleaning my car and I have to say that I was mightily impressed. My car smelt like it was brand new and it looked even cleaner than when I bought it.

In conclusion I was so impressed with your operation that I am telling all of my friends, family, and coworkers to get there cars washed at “Green N' Clean.” You have definitely earned a customer for life.

Sincerely,

Mr. Richard Swallows