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To: Chan founder@dcjsk.com From: Kathleen Stubbs operations@dcjsk.com Subject: FWD: Outstanding Customer Service Cc: July ceo@dcjsk.com, Dulce financial@dcjsk.com, Santo marketing@dcjsk.com

Hi Guys! I just wanted to send along this email I got today. Great job, keep up the good work!

Dear Mrs. Stubbs,

I have been a long standing customer with Sousa and Weber LLP in Hermosa Beach for over twenty years. When my accountant retired, I decided to look around and see who else was out there. I sure am happy that I did! I would never have come upon your company and all your fantastic employees. Kara is the nice young accountant that was assigned to me. She is such a breath of fresh air! She looked over my records and made some suggestions that my “old” accountant missed. She saved me over $3,000 in just thirty minutes! I can’t wait to see what happens at our next meeting. I plan to tell all my friends and family of the amazing staff and wonderful services that you provide.

Sincerely,

Vanna White