CNG+Negative+Message+from+the+P&S+Manager+One

Date: December 2 2013

To: Jesenia Giraldo

From: Monica Gil

Subject: Negative report

Do NOT go to this car wash! Do NOT get a membership either and they will keep charging your card even after a cancellation.

They told me it would take 1 1/2 for my car to be ready so when I returned two hours later, it still hadn't been touched! A customer showed up a little after me and she said she'd been gone 2.5 hours and her vehicle was not touched either. She was angry, grabbed her keys and she stormed away. I was a little more patient and said I would like to cancel my membership and I had another appointment to go to. They said they would have 5 guys on my car and be done in 10 minutes

Yet it was not enough! The products they used on the inside of my car damaged and faded away the color of the carpets. How could this happen now on top of being upset over the waiting time. The carpets I bought for my car could not resist the products being used. This is unfortunate because Clean & Green help our society in making it better for all of us. I am not against this approach to go green, but make sure the products being used does well for every vehicle.

After waiting for so long I did receive my car in 10 minutes like I was told, and very shine. But after all the aggravation I felt I did not seem to notice right then and there. Hopefully no one has to go through this and they better their products used and get more employees for the waiting time decreases. Sincerely Monica Gil