Negative+Message+2+to+customer

The Daily Roll

December 6, 2013

Mr. Jim Ponte 604 Swimmer Road New York, NY 93205

Dear Mr. Ponte,

First off I would like to thank you for your inquiry about one of our holiday lines. I would also like to thank you for letting us know about your experience with our company. We value any customer feed back we receive as we take this very seriously. We take any customer feed back and let our employees know about them so we can learn how to improve to make our customers happy.

Let me be the first to say sorry that you did not enjoy our Christmas line as much as we would like you to. We try to make this lines to have all of our customers enjoy them with their families. Enclosed is a 50 dollar gift card which will be good for any of our available lines. As always we appreciate you and all our customers and love to see them happy. Please continue to give us feedback and we will continue to find ways to improve. Thank you.

Kevin Avila Vice President The Daily Roll