CNG+NM1

To: Jeremy Glazier, Account Manager, D&S Car Wash Systems From: Brendon Carr, COO, Clean N’ Green CC: Bryan Brauer, CEO, Clean N’ Green Subject: Vacuum Cleaner Issues

Dear Jeremy, As the COO of Clean N’ Green it is my duty to ensure we use the most efficient and best equipment the industry has to offer. We have been using D&S equipment for over a year now and have been rather displeased with their performance. I have been in contact with John Kramer, our account service rep, on numerous occasions about the D&S 4 Dual Mighty Vac. We have had issues with the vacuum motors on two machines burning out after six months of use. The coin acceptor has not worked properly and John has come out several times to correct the malfunction. This has not happened on one, but three of our machines. While we do appreciate your service men coming out in a timely fashion to correct the issue, it is costing us and our customer’s valuable time. These are just two of the issues we’ve had with the aforementioned vacuum system. The clasps where the hose meets the vacuum has broken on every one of the vacuums. We corrected the issue buy picking up stronger clasps at a local hardware store. These are issues that we should not have to correct. It is for these reasons that we must abstain from using your vacuum systems at our facility. The functionality of the systems is top notch when they are working, but the downtime of them does not outweigh their use. I do hope you take this criticism constructively and can use this to fix the current issues with the vacuum systems.

Sincerely, Brendon Carr COO Clean N' Green